What Is a Shipment Exception (Answered 2023)

What Is a Shipment Exception

Picture this: you’re eagerly awaiting a package, tracking its journey with mounting excitement. But then, as you refresh the tracking page, you’re met with an unexpected twist – a “shipment exception.”

Suddenly, your anticipation is tinged with curiosity and a touch of concern. What Is a Shipment Exception?

Fear not, for in the world of shipping, a shipment exception is not a dead-end but rather a detour. In this article, we’ll unravel the mystery behind those two words and explore what a shipment exception is, why it occurs, and how to navigate through it. So, whether you’re a seasoned online shopper, a business owner sending out orders, or simply curious about the logistics behind your packages, let’s embark on a journey to decode the enigma of shipment exceptions.

What Is a Shipment Exception 

Online shoppers dread seeing the words “shipment exception.” This simply means there is an issue with the delivery of your order. Shipment exceptions occur when something prevents the package from being delivered on time and as scheduled.
Common reasons for exceptions include the package being delayed, damaged, sent to the wrong address, or refused upon delivery. While frustrating, shipment exceptions are generally temporary setbacks.

This is just the basic concept of Shipment Exception, let’s read further and continue to understand Shipment Exception.

15 “Delivery Exception” Status Codes

10 “Delivery Exception” Status Codes

Tracking a package and seeing an unfamiliar status code can be confusing. Delivery exception codes indicate something prevented successful delivery of your order. Major carriers have numerous codes, but some common exceptions across USPS, UPS, FedEx, Amazon, and others include:

Address issue – Incorrect address or one that can’t be found.

Animal interference – A pet/animal blocked access.

Damage – The package is damaged in some way.

No recipient available – No one present to accept delivery.

Weather delay – Snow, rain, or other weather delayed it.

Refused delivery – Recipient rejected the package.

Hazardous material – Item requires special handling.

Duplicate order – Same item was delivered twice.

No access – Carrier couldn’t access delivery location.

Wrong truck – Package loaded onto incorrect vehicle.

No secure location – Nowhere safe to leave the package.

Unable to deliver – Non-specific failure to deliver.

Resealed – Shipment resealed after customs inspection.

No entry – Recipient’s entrance was inaccessible.

Improper packing – Item was not packed correctly.

Though confusing, these codes provide insight into delivery issues. Understanding them helps resolve exceptions and get orders successfully delivered.

How to Avoid the Shipping Exception Code

How to Avoid the Shipping Exception Code

Navigating the world of e-commerce shipping can sometimes feel like deciphering a complex puzzle, and few things are as discouraging as encountering a shipping exception code.
But worry not; there’s a simple path to smoother shipping.
Accuracy is your best friend – triple-check those address labels to prevent even the tiniest typos from causing chaos.
Equally crucial is the packaging; a sturdy box and proper cushioning can shield your items from the turbulence of transit.
Lastly, familiarize yourself with your carrier’s guidelines to avoid any unexpected detours.
Embrace these strategies, and you’ll be waving goodbye to shipping exceptions and welcoming hassle-free deliveries with open arms.

Common Causes of FedEx Shipment Exception 

Common causes of FedEx shipment exception

Certainly, here are the common causes of FedEx shipment exceptions presented in a bullet-point format:

Address Inaccuracies: Incorrect or incomplete recipient addresses can lead to delivery exceptions.
Missing Recipient: If the recipient isn’t available at the address during delivery attempts, it can trigger an exception.
Weather Disruptions: Adverse weather conditions, such as storms or natural disasters, can delay shipments and result in exceptions.
Customs Delays: International shipments may experience delays due to customs clearance processes and documentation issues.
Delivery Attempts on Holidays: Attempts to deliver packages on holidays or weekends when businesses are closed can lead to exceptions.
Restricted Locations: Some areas, such as military bases or secure facilities, have limited access, leading to exceptions.
Damaged Packaging: Inadequate packaging that doesn’t protect the contents properly can result in damaged items and exceptions.
Incorrect Packaging Labels: Incorrectly labeled packages may get misrouted or delayed, causing exceptions.
Address Corrections: Requests for address corrections after shipment creation can lead to exceptions and delays.
Missed Pickup Deadlines: Missing the pickup deadline for scheduled shipments can cause delays and exceptions.
Understanding these common causes can help you take preventive measures and ensure a smoother shipping experience with FedEx.

Will Your Package Still Be Delivered If It Says Delivery Exception?

Yes, there is a possibility that your package will still be delivered even if it shows a “Delivery Exception.” A “Delivery Exception” is a status that indicates there was an issue or disruption during the shipping process that could potentially affect the original delivery date. However, it doesn’t necessarily mean that the package won’t be delivered at all. Here’s what you can expect:

Investigation and Resolution: When a delivery exception occurs, the shipping carrier, such as FedEx, will usually investigate the issue to determine the cause. This could be due to factors like incorrect address, weather delays, or failed delivery attempts.

Resolution Process: The carrier will take steps to resolve the issue and proceed with delivery. This might involve re-routing the package, rescheduling delivery attempts, or addressing any other relevant concerns.

Updated Tracking: As the carrier works to resolve the exception, you might notice updates in the tracking information. These updates could include details about the nature of the exception and the actions being taken to address it.

Delivery Completion: In many cases, once the issue causing the exception is resolved, the carrier will proceed with delivering the package to its intended destination. The package might be delivered on a slightly different schedule than initially anticipated.

Contacting Support: If you have concerns about a delivery exception, it’s a good idea to contact the shipping carrier’s customer support. They can provide you with more specific information about the exception and the steps being taken to ensure delivery.

Keep in mind that while delivery exceptions might cause slight delays, carriers are usually committed to resolving these issues and getting packages delivered to their intended recipients. If you’re tracking a package and see a “Delivery Exception,” it’s a sign that the carrier is actively addressing any obstacles to ensure successful delivery.

What Should You Do If Your Package Says FedEx Shipment Exception?

If your package tracking status indicates a FedEx Shipment Exception, there are a few steps you can take to address the situation and ensure that your package is successfully delivered:

Review Tracking Details: Carefully read the tracking information to understand the nature of the shipment exception. The tracking updates might provide insights into the specific issue that caused the exception.

Contact Customer Support: Reach out to FedEx’s customer support for more information. They can provide you with details about the exception, its cause, and the steps being taken to resolve it.

Provide Correct Information: If the exception was triggered by incorrect or incomplete address information, get in touch with FedEx to provide accurate details. Correct any mistakes or missing information promptly.

Reschedule Delivery: If the exception is related to a failed delivery attempt, you might have the option to reschedule the delivery. Follow the instructions provided in the tracking information to arrange a suitable delivery time.

Address Customs Issues: If the shipment is international and the exception is related to customs clearance or documentation, work with FedEx to address any required paperwork or payments.

Check for Weather Delays: If adverse weather conditions caused the exception, be patient. Weather-related delays are often temporary, and FedEx will work to resume normal operations as soon as conditions allow.

Monitor Updates: Continue to monitor the tracking updates. FedEx will likely provide updates as they work to resolve the exception and resume the delivery process.

Contact Sender or Retailer: If you’re the recipient of the package, you might also want to inform the sender or retailer about the exception. They might be able to provide additional assistance or information.

Remember that shipment exceptions are not uncommon, and FedEx is committed to resolving these issues to ensure successful deliveries. By staying informed, communicating with customer support, and following any instructions provided, you can help ensure a smooth resolution and successful delivery of your package.

FAQS:What Is a Shipment Exception

  1. What Is a Shipment Exception?

A shipment exception refers to an unexpected event or issue that occurs during the transportation of a package. These events can disrupt the normal shipping process and lead to delays or changes in the expected delivery timeline.

  1. What Are Some Common Causes of Shipment Exceptions?

Shipment exceptions can occur due to various reasons, such as address inaccuracies, failed delivery attempts, adverse weather conditions, customs clearance delays, and package damage.

  1. How Does the Shipping Carrier Handle Shipment Exceptions?

When a shipment encounters an exception, the shipping carrier, like FedEx, typically investigates the issue. They might reroute the package, reschedule delivery attempts, or take other necessary actions to address the exception and ensure successful delivery.

  1. Will My Package Still Be Delivered If It Encounters a Shipment Exception?

Yes, there’s a good chance your package will still be delivered. Shipping carriers work to resolve exceptions and get packages to their intended destinations. The exception might cause a slight delay, but carriers are committed to successful delivery.

  1. What Should I Do If I See a Shipment Exception in My Tracking Information?

If you notice a shipment exception in your tracking information, review the details to understand the nature of the issue. Contact the shipping carrier’s customer support for more information and guidance on how to proceed. Depending on the specific exception, you might need to provide correct address details, reschedule delivery, or address customs-related matters.

Remember, shipment exceptions are not uncommon, and carriers are equipped to handle these situations to ensure that your package reaches you safely and as promptly as possible.


In conclusion, understanding the concept of a shipment exception is crucial for anyone involved in shipping and receiving packages. A shipment exception is an unexpected event that can temporarily disrupt the smooth flow of the shipping process. Whether it’s due to address inaccuracies, weather conditions, customs delays, or other factors, these exceptions are a reality of the logistics landscape. The key takeaway is that while shipment exceptions might lead to minor delays, they are not insurmountable obstacles. Shipping carriers, like FedEx, are dedicated to investigating and resolving these issues to ensure that your package reaches its intended destination. By staying informed, communicating with carriers, and following any necessary steps, you can navigate through shipment exceptions with confidence. Remember, even in the world of logistics, challenges can be overcome, and successful deliveries remain the ultimate goal.


About Candaria Pierce

Candaria is a content marketing specialist specializing in copywriting, SEO, and social media marketing. She has a strong background in online marketing and a passion for helping businesses reach their target audiences. She's a quick learner and has a knack for understanding complex concepts quickly. She's also a master at creating catchy and attention-grabbing headlines.

Leave a Reply

Your email address will not be published. Required fields are marked *